Terms of service

Last updated November 12, 2026

These terms govern your use of the Counter Nook website. Purchases are also subject to our Terms of Sale, Shipping Policy, and Returns & Refunds Policy.

Using the store

You must have the legal capacity to enter into a purchase contract, or the permission and supervision of a parent or guardian as required by law. Provide accurate information, keep any account credentials secure, and use the website only for lawful purposes. Do not interfere with its operation, upload malicious code, impersonate others, or misuse other people's information.

Products, prices, and availability

We aim to describe products accurately. Screen settings can affect the appearance of colors. Product listings and availability can change. Prices, applicable tax, shipping charges, and the total due are displayed before you place an order. If we discover a material error affecting your order, we will contact you before proceeding or cancel and refund the affected order as appropriate.

Orders and payments

An order confirmation acknowledges receipt of your order. Acceptance is confirmed when we notify you that the order has been accepted or dispatched. We may decline an order for a legitimate reason such as unavailability, suspected fraud, an unserviceable address, or an unresolved pricing error. Any amount charged for a canceled order will be refunded.

Website content

Content on this website is owned by Counter Nook or used with permission. You may view it for personal shopping purposes. Commercial copying, distribution, or use of our branding requires authorization, except where law permits. Third-party links are provided for convenience and are governed by the relevant provider's terms.

Reviews and messages

If you submit a review or other content, make sure it is accurate, lawful, and yours to share. You permit us to display that content for the purpose for which it was submitted. Do not include sensitive personal information in public reviews.

Service availability and liability

We take reasonable steps to maintain the website but cannot promise uninterrupted operation. To the extent permitted by law, liability is limited to reasonably foreseeable direct loss caused by our breach. Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

Applicable law and disputes

Applicable law governs your purchase and your use of the website, including any mandatory consumer protections where you reside. Please first contact us through our contact form so we can try to resolve a concern. Nothing here prevents you from using a remedy or forum available under mandatory law.

Changes

We may revise these terms for future use of the store. The terms in effect when you place an order apply to that order unless a change is required by law or agreed with you.