Shipping policy

Last updated November 12, 2026

Where we deliver

Counter Nook currently focuses on delivery to the contiguous United States. Availability for your address is confirmed at checkout. Please contact us before ordering to Alaska, Hawaii, a U.S. territory, an APO/FPO address, or a P.O. box.

Processing and transit estimates

We aim to dispatch orders within 2–3 business days after payment confirmation. Estimated standard transit is 5–10 business days after dispatch. Business days exclude weekends and U.S. public holidays. These are estimates rather than guaranteed arrival dates. If a different estimate is displayed for an item or at checkout, that estimate applies.

Shipping charges

Any available delivery service and its charge are shown at checkout before you pay. Free-delivery offers apply only when their stated conditions are met. Taxes, if applicable, are displayed at checkout.

Tracking and split shipments

When your order ships, we send a confirmation using the contact details provided at checkout. Tracking may take 24–48 hours to show the first carrier scan. Items may arrive in separate parcels; we will provide the available tracking information.

Address accuracy

Check the address carefully before ordering. Contact us promptly if a correction is needed. Changes may not be possible after dispatch. If a parcel is returned because an address was incomplete or incorrect, we will discuss redelivery costs or an appropriate refund with you.

Delays, loss, and delivery problems

If tracking is delayed, marked delivered but missing, or your parcel arrives damaged, contact us through our contact form with your order number. We will investigate with the carrier and arrange an appropriate resolution. We do not require you to resolve a carrier claim on your own before we consider your request.

If we cannot ship on time

If we learn that we cannot meet the promised shipping time, we will notify you, explain the revised estimate, and offer a cancellation and refund where required. If no shipping time was stated, we follow the applicable rules for obtaining your consent to a delay or refunding an unshipped order.

See our Returns & Refunds policy for returns after delivery.