Payment Policy

Last updated November 12, 2026

Currency and accepted methods

Counter Nook prices are displayed in U.S. dollars unless checkout expressly shows another currency. Available payment methods are displayed at checkout and can vary by device, location, and provider. We do not promise that every payment method will be available for every order.

Order totals and authorization

Before you pay, checkout shows the items, delivery charge, applicable taxes, and total due. By submitting payment, you authorize the amount displayed. Your provider may place a temporary authorization hold. Payment timing and the release of unused holds depend on the provider.

Secure processing

Payments are processed through the checkout providers offered by Shopify. Please do not send card numbers, security codes, or banking passwords through our contact form or email. Your bank may ask you to complete additional authentication.

Declined or duplicate payments

If payment fails, check your details and billing address or contact your payment provider. If you believe you were charged twice, contact us with the order number and the transaction dates. We will investigate before asking you to place another order.

Refunds

Approved refunds are sent to the original payment method under our Returns & Refunds Policy. Your provider determines when the credit appears in your account.

Order review

We may review orders to prevent unauthorized payments. If we cannot verify an order, we may cancel it and refund any amount collected.

For payment questions, use our contact form.