Privacy policy

Last updated November 12, 2026

This policy explains how Counter Nook handles personal information when you visit our store, make a purchase, or contact us.

Information we collect

Depending on your interaction, we receive your name, email, telephone number, billing and shipping addresses, order details, customer-service messages, and information about your visits such as IP address, device and browser details, pages viewed, and cookie identifiers. Payment information is handled by the payment providers presented at checkout. We receive payment confirmation and limited transaction details needed to manage your order.

How we use information

We use this information to provide the storefront, process payments, fulfill and support orders, handle returns, communicate about your purchase, prevent fraud, maintain security, understand store performance, comply with legal duties, and respond to privacy requests. We send marketing communications when you have agreed to receive them or when otherwise permitted by law. You can unsubscribe using the link in a marketing email.

Shopify and service providers

Our store is hosted on Shopify. Information may be shared with Shopify, payment processors, shipping and fulfillment partners, customer-support providers, and other providers needed to operate the store. We may disclose information to comply with law, protect rights and safety, or in connection with a business transaction subject to appropriate protections. Shopify may also process information for its own purposes as described in its privacy policy.

Cookies and preferences

We use cookies and similar technologies for store functionality, security, checkout, and, where enabled, analytics and marketing. Optional technologies are subject to applicable consent requirements and your choices. You can manage available preferences through the store's privacy controls and your browser. See our Cookie Policy.

Retention, security, and international processing

We keep information for as long as reasonably needed for the purposes described here, including tax, accounting, fraud-prevention, and legal obligations. We use reasonable safeguards, although no transmission or storage system is completely secure. Shopify and other providers may process information in countries outside your state or country, subject to applicable transfer safeguards.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, withdraw consent, restrict certain processing, or opt out of certain uses, including targeted advertising or the sale or sharing of personal information as defined by applicable law. To exercise a right, use our contact form. We may need to verify your identity and may decline or limit requests where law permits. We will explain our response. You may authorize an agent where permitted and may appeal a denial by contacting us with the subject “Privacy appeal.” We do not discriminate against you for exercising a privacy right. We honor legally required browser-based opt-out signals where supported by our store platform.

Children

Our store is intended for adults making household purchases. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and remove it as appropriate.

Contact and updates

For privacy questions or requests, use the contact form and select or mention “Privacy.” We may update this policy as our practices or legal requirements change. The date above identifies the latest version.